I stopped in today, I haven't shopped there in awhile, however I used to be an extremely good customer. I inquired about an employee that always went above and beyond to help me select what I was looking for. When I asked about him, the man behind the register said he was fired last year, and that he is the store manager. I think he could have just said that employee was no longer with the company than to word it the way he did with the tone he used. I always look at how a sales person presents themselves and the store. Also they no longer carry any UGGS, rather a new line. Some may like it but I will just shop elsewhere. How you speak of former long term employees to a customer reflects on the store.
Rude people work here
Terrible customer service - rude and condescending. Store manager told me about a sale and because he was too busy talking about inappropriate things, like politics, I was distracted and did not realize I was overcharged for my shoes and did not get the "no tax" sale he kept advertising. When I returned to the store, employee (who was helpful) was not able to fix it saying only a manager could and there was not one in the store at the time. I called their customer service # only to learn that the no tax sale only applied to full price items, so I only got half my tax back... and the shoes he told me were on sale, actually were not on sale, so I paid $149 for shoes that had a huge sign that said $89 and he told me would be $89 only to learn... only the brown ones are $89, not the black ones... even though the sign was physically attached to the black ones and no browns ones were even displayed. Sneakers I purchased are comfortable - used them in New Orleans and walked 5 miles a day with no foot pain. Unfortunately, the shoes were a bust and caused major pain in my feet and legs. Will never return to this store! Customer service # said they could not help with sale price issue since stores have individual sales that they cannot confirm. Useless.
Poor customer when there is a problem with the shoe! Basically too bad for me !!
My mother shops here all the time, but for some reason now a woman demanded we use their stupid orthopedic thing before we get our shoes (even though we already know our sizes) because 'we're a "specialty store" ma'am we do thigs differently.' It took us going 'please just get us our shoes until she scoffed at us and finally got them for us. Refuse to give them another minute of our time...its a shame too cause that's usually where we get our work shoes
The Walking Company is a US Shoe Store based in Buffalo, New York. The Walking Company is located at One Walden Galleria, Space #TH145, Buffalo, NY 14225, USA.
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