I was in there and spoke with Edward Miller.and that was probably one of the coolest,nicest and most helpful person I've ever come across.I am recommending him and triple a to everybody I know.
Horrible customer service, was supposed to get the rest of my things delivered on a Monday, he came and had forgotten my TV stand. They never gave me any specific time or called like they said, they just popped up at my door. He told me he would bring my TV stand on Tuesday in the morning. I called after 10 am to find out what was going on and was told that the man was out delivering so he was sure he would be here. At 12 or close to 1pm I called and was told that they were waiting for the manager, he was at the dentist office and was waiting for him to come back so they could deliver my TV stand. So I said I guess I will just wait until who ever gets here and the guy carelessly said okay bye. So I decided to run up the street to get a few groceries when I was called and told hi this is AAA furniture I'm outside. So I replied you're here already I had to run to the store just leave it out side. So I brought it in and noticed that the glass door hinge is broke and also there was a dead baby cockroach on the stand. Me and my family has used this company for 20 years. After telling my family what I have been through they said they won't be using them anymore, I will no longer be using them either. In the past few years I have spent over $2,000 but it's time to find another company. The original owners must've sold this place to someone else, this place used to be the go to place for great used furniture at awesome prices, now it's just overpriced junk with horrible customer service.
I have been a member for 23 years -and very seldom need AAA- 9/21 I had call for a tow truck on the eastside of bflo n y. -placed the call at 620 pm abd here it is 745 and no sign -called back another 20 mon. This is making thinking about renewing my membership -totally unacceptable-dont tell me one time then tell me another time - 1st time use not impressed!!
Aaa Kenmore Tonawanda is a US Travel Agency based in Buffalo, New York. Aaa Kenmore Tonawanda is located at 1737 Sheridan Dr, Buffalo, NY 14223, USA.
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