I'm giving this Comfort Suites Buffalo 1 star because we had 6 rooms for 3 nights and they were never cleaned despite specifically requesting it at the front desk. I brought students to this hotel for a school conference and not one bed was made the entire time! Trash wasn't taken out and we had to hunt down housekeeping for towels. It's an older hotel which should make customer service and cleanliness a top priority but obviously not. When we checked out, the front desk lady gave me the managers card because she felt bad and I emailed him. I've yet to receive a response so they really do not care about customer satisfaction. We also had issues with the bathroom making a terrible noise from the pipes and the floor squeaking making you feel like the tub could just fall through the 2nd floor. One our rooms the water would not turn off no matter how hard your turned so it just dripped for 3 days. Would not recommend this hotel and I've stayed at a ton of Choice hotels through school trips. We've just had such terrible housekeeping service!
Room/hotel very clean. Location is odd compared to other airport locations. Pool was closed although employees were quick to mention it's indicated on their website, one need to read the small prints of their website to take notice as they still advertise a working pool. Breakfast selection was good and well replenished but the area was tight with not enough tables to accomodate all guests. Beside, breakfast hours are between 6 and 9 which forces everyone in the small area at around the same time. Good for the price but we won't return.
Great for a one night stay. Staff was extremely helpful. WiFi is slow and spotty. Big rooms and very comfortable.
Excellent service here, we arrived pretty late to our hotel and they took care of us. They keep the place tidy, especially the rooms. . They provided morning breakfast from 7-9am. There is also a pool and equipment gym. The location of the suite is about 5 minutes from Buffalo international airport which is very convenient because we had a flight in the morning.
I would definitely recommend this hotel. I enjoyed an overnight stay here before I headed to Niagara Falls, CA. My flight was late and I arrived just before midnight. When contacting the hotel for shuttle service from the airport, I was notified that there wasn't a driver at the time BUT the receptionist was awesome in giving me directions for cab service to bring me to the hotel. I was also reimbursed for me cab fare! The room was very clean and just what I needed to wind down after a long day of traveling. Breakfast was perfect for grab and go also.
Comfort Suites Buffalo Airport is a US Lodging based in Buffalo, New York. Comfort Suites Buffalo Airport is located at 901 Dick Rd, Buffalo, NY 14225, USA.
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