We used Cook Moving through our relocation from OH to FL. Sharon M. (in the Buffalo office) was our moving coordinator and was wonderful to work with throughout the entire process! She coordinated a man from the Columbus office to come to our home and evaluate all of our belongings. Several weeks later, she sent three men to box up all of our items one day and to load them into the truck the next. They certainly packed with a lot of padding to ensure a safe and protected delivery. With the distance of our move and it happening during one of the busiest times of the year, we were delayed with our delivery. We were about two weeks without our things, but Sharon was in constant contact with us. We were encouraging each other!! She found a wonderful driver to deliver our items to FL and had a total of three men to unload the truck. They were all very careful to not bump the freshly painted walls or dirty the freshly cleaned carpets! They were great! At one point, we had the delivery scheduled for Saturday with the threat of a hurricane arriving on Sunday! Thank goodness the delivery of our items arrived safe and sound and the movers were out before the hurricane and the hurricane was diverted! It was a successful weekend!!
Stay away from this people. This company was raccomended by a friend.. big mistake ever. The estimate was almost 20 % less then the real amount we had to pay after the move was done. We didn't add any extra item but the weight was very very under estimated during the walk in Thomas , the sales person, did. A dishonest way to get the business indeed.The day after the move I had physicallly walk into his office to get an explanation... he was deniying himself on the phone and no call back received after several emails. He was still arguing that we added extra items... not true indeed. On top of that it tooks for them a week to confirm a delivery date since we had to make arrangements with the new management... we almost lost every delivery window left and we were forced to accept the very last one, definitely not convenient for us. Of course Thomas before promised us the delivery on the date we requested..
Loading and packing was excellent but while unloading one of the table (TV) leg was broken and delivery people even care or told about this until they got signed off all the documents from me..That was not at all professional. I will give a 3.5 stars
As somebody else wrote in other reviews.. ripoff artists.
Thank you, Sharon for all your help during our relocation. We really appreciate all your communication and help throughout the entire process!
Excellent team, very professional and super helpful overall. This was a 2 day move, had the same crew both days who were outstanding. I highly recommend Cook Moving Systems and will be using them again when needed. Thank you Cook for an excellent move!
The movers themselves did a great job packing and moving. Cook and United charged over 20% more than my original estimate. They did an estimate at the house, came out and increased it 10% on the day that my things were being packed, and then followed up after the move and charged an additional 10%. If you go with Cook, be prepared for a 20% increase before all is said and done!
Cook Moving Systems Inc is a US Moving Company based in Buffalo, New York. Cook Moving Systems Inc is located at 1845 Dale Rd, Buffalo, NY 14225, USA.
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