Couldn't have asked for a more professional, courteous staff. They answered all of my questions and explained everything they did. Also, incredibly reasonable prices. I have dealt with other plumbers before. I won't call anyone else for my plumbing needs in the future. Jordan and his partner are the best!
THE EXPERIENCED PLUMBER pulled out 15-30 tampons that caused the problem, during a simple 20 minute snake session. THAT WAS IT.
I hope you find this useful, as plumbing problems are never fun and very stressful.
This company Hertel Hardware Plumbing Company Inc. stinks, as an ex customer of theirs, I would not recommend them to anyone. The Lady that answered the phone argued with me and raised her voice. I think it was Kelly. Cindy was just as bad. Either way I hired the company to connect my exterior drainage to the city storm sewer. That was on 11/9/14. They said the work would begin on 11/11. They never showed up and called me around noon to tell me they were coming. I had taken off of work that day and the next to make sure the work got done and done right. The next day, 11/12 three guys showed up and started digging for four hours. They got most of it all dug up and then around 2pm the inspector came to shut them down due to not having a permit. When I called the office, Cindy didn't have the permit nor was it filed with the city (until 11/17). The guys didn't put up anything around the concrete sidewalk slab that they busted up and I had to cover it with plywood and pray nobody hurt themselves. Then came back on 11/17 to connect the pipe to the storm sewer and it took 3 guys (2 standing around doing nothing) and the third to connect the pipe to the sewer for 3 hours until the plumbing inspector came. Today one guy came back to lay the sidewalk slab and fill in the ditch for 4 hours. During which I called the office, spoke with the owner as I was upset it took this long and asked why he did work without a permit and he said he never does, but when I went to get the permit, it was dated 11/17 with his signature. So he did work without a permit, blatantly lied to me and is just plain bad business. The guys that did work, when they worked, did work hard. Hertel Hardware & Plumbing Company Inc. review. It took a total of two whole weeks to do a job that should've been done in a day.
I called an EXPERIENCED PLUMBER from another company, and he not only educated me on the matter, but was surprised at the lack of experience from Hertel Plumbing.
.......REMOVED THE GUTTERS from the drain, in the meantime, take your gutter drains out of the downspout, as rainwater is better in the yard than backing up into your basement!.
........LOOKED AND LISTENED for the snake outside to find the clean out in the yard that would have made things ALOT EASIER.
After 2 days NO ONE from Hertel Plumbing came to give me a quote, as they said they would, while i sat there with feces in my basement. They just took the $470, and took off!
Hertel Plumbing told me i had a collapsed pipe and a faulty sewer system that would require digging 2 holes to cost between $5,000 and $10,000!!!! After they had taken me for $470.
Moral of the story, avoid Hertel Plumbing and don't wash tampons down the toilet.
Hertel Plumbing should have
Only on this last visit could the plumber not complete a particular job in one go, but he worked as far and as long as he could, and kept me updated every 20 or so minutes on how the progress was going (I wanted him to), and then let me know what needed to happen (such as finding the outside opening to the sewer trap that's buried under 2 feet of snow) in order for a plumber to come back to finish the job quickly. They've been so great to work with previously that I have no problem with this requirement. Besides, I had a better idea of where that access point was than he did, so it made sense he didn't waste time digging around for it.
I love these plumbers! They've always shown up when I had an appointment, they work quickly and efficiently, they've always communicated what has happened, what they've tried to troubleshoot, and what they're going to try next. (It should be disclosed my only experience with their work is through their plumbers)
The price has certainly been reasonable too. Also, their plumbers have Square installed on their smartphones, so I can easily pay right then and there for the service and immediately have a receipt sent to my email for filing. For the work Hertel Hardware & Plumbing do and the price they charge, I'm happy to return to them as well as recommend them to everyone I know. I'm happy to support a local business that works as well as they do!
I own rental properties in 100 year old houses, so while I try to maintain the pipes and take preventable measures, as one can expect, when something goes wrong, it's a beast. Hertel Hardware & Plumbing had to cut into the drywall of two bathrooms (in different properties) in order to reach the pipes, but they let me know what they were going to do and why they needed to do it, and both times the cuts have been manageable sizes to cover back up with an easily removable cover, in case those pipes need to be accessed again. Which of course those pipes will be needed to accessed again. Who dry walls over shower/tub pipes without an access point?!
Awful experience. I had a clogged drain in the basement, causing ALL kinds of water (and other waste) to come back in. I called them for a snake, and after about 40 minutes, he told me they hit an obstruction at 80ft. and had to come back with a camera. After the $175 i spent on the snake, the start with the camera and "hit another obstruction" at 24 ft. After 20 minutes, they charge me $260 for the camera, and all i got was spray paint on my patio of where the needed to dig. I was told they would have to dig in spot A, to get to the pipe in order to find spot B, where they would dig again. They would send a guy out to give me a quote, which would be anywhere between 5 to 10 THOUSAND dollars. At this point i am already in the hole $470 with these guys and i have no results, information etc.
They have a thief that works for them named Chris Shilling. And after all the facts that prove he is they still continue to keep him employed because they need the man power. I Wouldn't recommend them for any work especially if he's doing work in your home.
LUCKILY, the experienced plumber i called snaked the drain clean for $150 and the problem was SOLVED. In addition, he showed me where the clean out was in case i needed to snake from outside the house.
.......NOT recommnended a camera, as a camera would not make it past the trap outside the house.
Hertel Hardware Plumbing Co is a US Plumber based in Buffalo, New York. Hertel Hardware Plumbing Co is located at 1273 Hertel Ave, Buffalo, NY 14216, USA.
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