I had the absolute worst experience with this auto group. I was originally told to drive the 35-40 mins that they could get it me in a car with all the information I provided since I stated I wanted to know prior to driving to the dealer. Apparently upon arrivalI found out that their answering service is not the same as a sales man or someone qualified to quote a price. After 2hrs spent working with the dealer I was told a couple signer would be needed for the quoted price I said thank you but I don't have one and left. Over the next week I never heard from them to see if anything had changed but west herr dodge had reached out to me every day and and got me approved all be it at a higher rate and down payment. I agreed and was going to purchase the car my at West herr due to time constraints I was under as the car my wife wanted was at North town. At this point I got an offer from a co-signer so we got back in touch with North Town and set up the purchase with the original offer. This is where they removed my turn in from the original deal costing me an additional 700.00 I said ok I need this done I leave for 2 months in a day I will eat this to get it done and I had to do the turn in at the Honda dealer ( they offered to beat towns deal on better package pilot). At this point I am at North Town with no car but the one I am purchasing and my co-signer has left when the GM of the store makes very rude comments and walks awaymumbling under his breath.After letting my dealer know how I felt the GM comes out side I explain to him his comments are unjustified where he is even ruder to the point I did not want the car any more. After leaving and calling they made accommodations to return car within 1st couple hours when I could get a ride. I masked for someone higher up to call me with no response and did the call request online with no response that is why I felt the need to wright this review. I have never felt more insultd for the time and money spent at this mans store without a single request for anything other than the vehicle i desired. Side note this lead to me getting an upgraded dodge durango at 2,000 less down and 15 less a month from transit town dodge with alot better service.
Your sales representitive, Alex Tkalich, set the bar for a perfect transaction. Over the years I have litterally bought dozens of auromobiles and this was the finest experience I have had in a showroom. It was flawless from start to finish. Kudos to Northtowns. It was a pleasure to do business with you. Thanks again.
NORTHTOWN WORLD AUTO CENTRE I purchased my "New" to me car today and I couldn't be more pleased with the experience. Mr. Cross was able to work out all the particulars. Willing to listen and help with concerns we had. Financing went smooth and easy and sameday pickup. Looking forward to many years of driving.
We purchased our last 3 vehicles from Brandon Sanfilippo because he provides us with friendly and personal service with each visit. When we bought our last car, Brandon went above and beyond by driving the car to our house (40 miles away) at the end of his shift, because he was a man of his word and he said the car would be deliverable that day! He checks up on us months after buying our vehicles just to make sure things are still going well with our purchase. If we weren't happy with the service provided to us, we wouldn't have gone back time and time again, so I would say that Northtown has proven themselves to us. Thanks again Brandon and Northtown!
Northtown Automotive Companies is a US Car Dealer based in Buffalo, New York. Northtown Automotive Companies is located at 1135 Millersport Hwy, Buffalo, NY 14226, USA.
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