First of all, I like to go to the dealer. I don't mind paying a little bit extra money to deal with people that do nothing but work on my car all day. When I'm not going to the dealer though, this is my place of choice -
Previous to this event, I only dealt with them once before. I had some collision work done and a timing belt changed on my Odyssey, both in one trip. Great work all around. So good that I'm thinking about having them repaint my Audi...which is a $70k car btw. Not bragging, I'm saying, that's how much I trust these guys to do a solid job.
Fit me in real quick hope they do a good job on my tire!
Expensive but fast and quality workmanship
Brought my car in for inspection and an oil change and was very pleased with the service. I will definitely be coming back next time! And thank you for the car wash - such a nice touch!
My local Audi dealer hates my car for some reason. I have plenty of reviews up - I don't sugar coat anything. I'm done with my Audi dealer though. After my dealer I took my car to the local Audi specialist who told me I need a new power steering pump. I chased them down to do the work for me (read my Blackforest review if you're interested in the details) but they never got it done. So I took the car to Russo's. Russo's re-diagnosed the car, found that the issue was just a clamp on the hose (which probably came loose when the dealer was working on the car) and fixed it for nothing. The only thing they charged me for was the massive cleanup that they had to do because my car had been leaking power steering fluid all over the place for months.
I'd also like to mention that after just that single interaction, whenever I call, they know exactly who they are talking to. They simply know their customers. When I called about the power steering issue, they let me bring the car in right away. When I walked in, everyone remembered me. There was a work order sitting on the counter with my name and information on it, all ready to go. Very professional. Very punctual. These guys are just a joy to deal with. When my car was done, their shuttle picked me up, paid - done. I wish more business would take example from these guys, cause they are just amazing.
Of all the car service centers I have dealt with in my life, Russo's is by far the best there is. One of the most important aspects when choosing a car service provider is trusting that they are doing the best they can for me and my vehicles while respecting the fact I am not made of money. Russo's delivers each and every time. I know that when they recommend something, the vehicle truly needs it. Sometimes they will say it needs it, but it can wait. No one has EVER done that before! They are not there to take every dime they can or use scare tactics to jack up the price of the repair. They are honest guys looking out for their customers. So long as I live within driving distance of Western New York, I will always choose Russo's for all my car servicing needs.
Russo S Auto Service is a US Car Repair based in Buffalo, New York. Russo S Auto Service is located at 198 Oak St, Buffalo, NY 14203, USA.
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