I always wait AT LEAST a half an hour in the waiting room, then quite a bit longer after I am called. First appointment of the day does not avoid this. I usually have to diagnose myself and tell them to test for it, and I always have to call more than once for my refills. Phone service is rude and terrible too. They are the only game in town and they treat you like they know it.
Doctor send prescription for my mom a week ago. 3 days I wait, I never got a call nor they deliver. After 3 days when I went to Evergreen (206 S Elmwood Ave, Buffalo, NY). they said,
Absolutely the best customer service I've ever had with a pharmacy
"Your mom has no insurance, Oh NO, she has something like medicaid or something other medicaid, OK, we will call her PCP office. and find out her insurance information and deliver to your home."
Thanks to Rite-Aid
Thanks to Rite-Aid Pharmacy.
Evergreen service is worst ever.
Was looking for a service like this for years & was told nothing like this existed by many people including numerous caseworkers at Erie County Social Services. It took a caseworker at ECMC after a breakdown who made me an appointment with them and was shocked that nobody else had told me about them considering they have been around quite a few years. I deal with multi-diagnoses mental health issues and have needed services like this for a long time and I'm very grateful to finally have the help I've needed for so long. The caseworkers are great & I love having their services!
Extremely necessary in Buffalo. This place is a life saver for many souls
Then doctor send only the important one to Rite-Aid, And few minutes ago I received it from Rite-Aid and they didn't ask about my mom's insurance. they said insurance is OK.
Then I went to my work. It was 5:00. I didn't get any call or deliver.
Then I went to my mom's PCP and tell her the situation, then I requested her to remove those medicine from evergreen and send those to Rite-aid.
Next day I went to evergreen again, with my mom's insurance card. they keep my card and said we are calling insurance. I was in rush to go to my work, I said, call me and let me know what you did, and please try your best to deliver it to my home today. And it was 6:00. They didn't do anything.
Evergreen Health is a US Health facility based in Buffalo, New York. Evergreen Health is located at 206 S Elmwood Ave, Buffalo, NY 14201, USA.
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