We have made a reservation again this year, I hope the service is just as great!
Literally the worst experience of customer service I've ever had. Online says what to expect as far as their debit card policy, which is 100% inaccurate. Lady at the counter was unhelpful and too busy using her phone to assist me. Paid my rental in full but was turned away and stuck at the airport because "they don't accept" debit cards as it says on my confirmation email from the company and it says they take debit cards on the official website! And to top it all off no one can refund my money or knows how! What a ridiculous excuse for a business! NEVER RENT A CAR FROM HERE YOULL WASTE YOUR VALUABLE TIME AND ENERGY.
Decent experience. Couldn't really understand the night shift employee. No big deal.
The employee seemed uninterested and unhappy to be working. I got everything I need done quickly but the employee wasn't friendly and I feel like if I asked any questions she would get irritated. Also, I rented a 2017 Ford explorer xlt. To my suprise the car was dirty inside, and dirty outside. The floor mats were still in the trunk. I'm not sure how they rented it without even cleaning it for me. I don't think I'll rent here again I can get the same price somewhere else
We used this rental service in 2016 because our original reservation was all messed up. So went down to budget. They did an outstanding job, they came through for us big time. We had a great car and great service. The price was amazing, great service too. The car ran smoothly, crossing the border was a breeze too.
I'm excited to say that l will always come to budget for car rental. Costumer service is with a lot of patience and for me satisfaction was one of their best. I would ask questions and they have the answer. While i was in line I noticed that customers are so rude, wanting to rush the service, but little that people know is that budget employees have to explain everything step by step. I love the clean car, new and smooth ride. Drove from Buffalo NY to Connecticut, a 7 hour drive and 7 hours back and it was the best feeling ever with no worries knowing that the vehicle was checked before given to me also very clean car. So to the people stop saying things that aren't true and be real, i personally went to budget to see and the employees are very responsive, respectful, have patience, like to explain any questions people have, no rudeness coming from them, and the best thing is that they talk what they know customers should know before taking the vehicle... thanks budget company...
Budget Car Rental is a US Car Rental based in Buffalo, New York. Budget Car Rental is located at 4200 Genesee Street, Buffalo Niagara Intl Airport, Buffalo, NY 14225, USA.
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